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 State of the Tank: (cont.) |
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Instead, it was apparent that Jean would rather go to great lengths to ‘prove’ her point and defend what was so obviously a misrepresentation, by them, of their product. I really found this amazing. But heck, if this was the silly little hill she chose to die on, I was more than willing to accommodate her.
She called back a couple hours later and directed me to the Warranty section of my instruction booklet. And it seemed as if there was an actual sound of pride in her voice when she pointed out a sentence that read (and I’m paraphrasing here) “Subjecting the unit to any extraneous conditions such as fire, water, and lightning shall hereby void this Warranty”. I swear to God she quoted this.
So now I was really angry because, as I told her, I do not like being called stupid. And if she thinks I don’t know that clause means subjecting the UNIT to conditions like fire or water (LIKE BY DROPPING THE WHOLE DAMN THING INTO IT), then that tells me she thinks I’m stupid. Oh, and when I reminded her that the unit was advertised in an aquarium catalog and the caption said nothing about the probe not being submersible, she actually said, “We have no control over that”. As I’m sure you might imagine, the conversation went precipitously downhill from there.
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I summed up by letting her know that I was, first, going to contest the charge to AES so she could probably expect to hear from them. But more importantly, I was now going to devote a good chunk of time to making her truly regret trying to push her ‘voided warranty’ load of garbage down my throat. I also told her I was going to make her famous by making it publicly known how poorly she, as a representative of Control Products, Inc., treated one of their customers and if they found ANYTHING I’ve said either by phone or this website untrue, PLEASE feel free to sue me. I’ll enjoy making you; in particular, look foolish in front of a judge.
The next thing I did was notify Aquatic EcoSystems of the problem. They were surprised to say the least. But once they verified the fact that they were unknowingly selling a product whose probe could not be used in water (I guess the seller for CP must’ve forgot to mention this to AES, thereby ensuring that, in Jean’s words, ‘we have no control over that’.), they got back to me the very next day with profuse apologies and some suggestions as to how to rectify the problem. One was obviously a refund. The other, if I still wanted to purchase a temp alert, was trading up slightly to another unit called the Sensaphone by Phonics Inc. I told them I would very much like to have a temperature alert but as I tend to occasionally keep water in my aquarium, it had to be solution friendly. Oddly enough, they understood this so |
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